Prevent Issues From Aging With Hourly Escalation Checks
Old issues breed frustration. Notis checks hourly for stalled requests and escalates them to chat so your team responds.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Why this helps
Unresponded issues age silently; hard to track which requests need immediate attention; customers get frustrated waiting.
- Catch unresponded issues before they become problems
- Automatic escalation without manual checks
- Improve response SLA compliance
Setup
Build it in a few focused steps.
- 1Connect Linear and Botstar to Notis.
- 2Create an automation: 'Every hour, check for issues without comments or updates in the past 2 hours. If found, open a chat window'.
- 3Select 'Notis Cron - Hourly' as your trigger.
- 4Route escalation alerts to your support or ops channel.
- 5Test with an old issue to verify it triggers the chat escalation.
Questions about this workflow
How do I customize the age threshold?
Tell Notis: 'Escalate issues older than 30 minutes' or '4 hours' and it adjusts the timer automatically.
Can I exclude certain issue types?
Yes. Say: 'Check all open issues except Backlog or Research items' and Notis filters them out.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botstar. A trigger fires from one place; an action lands in another.
Linear triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Comment Received Trigger
Triggered when a comment is received.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Issue Created Trigger
Triggered when a new issue is created.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Linear and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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