Auto-Escalate Stalled Issues to Your Support Chat
Work that stops moving is work you've forgotten. Notis watches for inactivity and automatically opens your support chat to re-engage.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Why this helps
Forgetting to follow up on inactive issues; losing context by switching between Linear and chat platforms.
- Get immediate alerts when issues go silent
- Keep support context in one place
- Reduce manual check-ins and context-switching
Setup
Build it in a few focused steps.
- 1Connect your Linear and Botstar accounts to Notis via the portal (one-time setup).
- 2Create a new automation by asking Notis: 'Open a chat window when an issue has no updates for 3 days'.
- 3Select 'Issue Updated' as your trigger and pick your notification channel.
- 4Test with a quiet issue to verify the chat window opens when the threshold is reached.
- 5Adjust the inactivity threshold based on your team's rhythm (2 days, 1 week, etc.).
Questions about this workflow
How does Notis detect stalled issues?
Notis monitors the timestamp of the last activity (updates, comments, status changes) and triggers when that window expires based on your instruction.
Can I exclude certain issues or labels from this automation?
Yes. Tell Notis in plain language: 'Escalate open issues tagged with bug or feature, but skip anything in Research or Backlog'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botstar. A trigger fires from one place; an action lands in another.
Linear triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Comment Received Trigger
Triggered when a comment is received.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Issue Created Trigger
Triggered when a new issue is created.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Linear and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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