Send support escalations with Gmail context through Outlook
Give the response team context before they ask for it. Notis receives the escalation signal, finds relevant Gmail history, and sends an Outlook briefing with the facts needed to respond.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send email
Sends an email with subject, body, recipients, and an optional attachment via microsoft graph api; attachments require a non-empty file with valid name and mimetype.
Why this helps
Support escalations arrive without the founder's prior Gmail conversation, forcing the response team to reconstruct history under pressure.
- Pairs the alert with relevant conversation history
- Reduces urgent context gathering
- Sends a bounded briefing to the response team
Setup
Build it in a few focused steps.
- 1Connect Gmail and Outlook through Notis.
- 2Create a webhook automation for escalation requests from your support system.
- 3Tell Notis how to find relevant Gmail history and which Outlook recipients need the briefing.
- 4Send a non-sensitive test request and verify the email in your selected report channel.
Questions about this workflow
Can I limit how much Gmail history is included?
Yes. Ask Notis for a short factual summary from a defined time window instead of reproducing entire threads.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Outlook. A trigger fires from one place; an action lands in another.
Gmail triggers
Outlook actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add mail attachment
Tool to add an attachment to an email message. use when you have a message id and need to attach a small (<3 mb) file or reference.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Email Sent
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New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
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Delete a mail folder from the user's mailbox. use when you need to remove an existing mail folder.
Download Outlook attachment
Downloads a specific file attachment from an email message in a microsoft outlook mailbox; the attachment must contain 'contentbytes' (binary data) and not be a link or embedded item.
Connect any two apps with Notis in the middle.
Gmail and Outlook, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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