Keep support conversations moving after you reply by email
Send the email reply you already planned. Notis can carry the context into the matching Chatbotkit conversation and let the bot respond there.
Trigger
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Action
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Why this helps
Email replies can close one loop while leaving the customer waiting in a separate chatbot conversation.
- Reduce duplicate replies across email and chat.
- Keep a customer conversation active in its original channel.
- Use the sent email subject and thread context to guide a concise follow-up.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Chatbotkit once in the Notis portal.
- 2Create an automation by telling Notis to use a sent Gmail reply to find the related Chatbotkit conversation and continue it with a concise follow-up.
- 3Pick Gmail Email Sent as the trigger.
- 4Choose where Notis should send run reports, then test with one real sent reply and its related conversation.
Questions about this workflow
What starts this workflow?
It starts when the authenticated Gmail user sends a message. Gmail's sent event includes message metadata such as recipients, subject, timestamp, and thread ID.
Can Notis guarantee it finds the matching Chatbotkit conversation?
No. Describe the matching clues in the instruction, such as recipient and subject. If the needed identifier is not available in the conversation data, supply it in the instruction or handle the run manually.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Chatbotkit. A trigger fires from one place; an action lands in another.
Gmail triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Gmail and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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