Review the full chatbot exchange after you email back
A quick history check can show whether the bot already handled a question or whether the customer still needs a human follow-up.
Trigger
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Action
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
Why this helps
Without the chat transcript, it is easy to repeat an answer or miss an unresolved customer question.
- See the conversation around your email reply.
- Spot unanswered questions sooner.
- Reduce duplicate or contradictory responses.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Chatbotkit once in the Notis portal.
- 2Create an automation by telling Notis to find the related Chatbotkit conversation after a sent Gmail reply and list its messages for review.
- 3Pick Gmail Email Sent as the trigger.
- 4Choose where Notis should send run reports, then test with one sent reply linked to an existing conversation.
Questions about this workflow
Does this retrieve every message automatically?
The action lists messages with pagination. The instruction can ask Notis to retrieve the relevant pages when needed.
What if the related conversation cannot be identified?
Use available clues such as thread details or contact identifiers. Any identifier not supplied by the event or returned data needs to be provided by you.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Chatbotkit. A trigger fires from one place; an action lands in another.
Gmail triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Gmail and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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