See whether a new email inquiry already has chatbot history
Before you start from scratch, have Notis look through Chatbotkit conversations for context that may connect to the new Gmail message.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
Why this helps
An inquiry may continue an earlier chat, but searching conversation history manually adds another interruption.
- Surface potentially related conversations before replying.
- Avoid asking customers to repeat context unnecessarily.
- Reduce manual browsing across chat history.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Chatbotkit once in the Notis portal.
- 2Create an automation by telling Notis to list relevant Chatbotkit conversations when a new Gmail message arrives and summarize possible matches using available message details.
- 3Pick New Gmail Message Received as the trigger.
- 4Choose where Notis should send run reports, then test with one real message from a contact with known chat history.
Questions about this workflow
Does listing conversations search by sender automatically?
The listed action retrieves a paginated list of conversations. Tell Notis what clues to compare using data that is available; provide any missing identifiers yourself.
Does this workflow send a response?
No. It retrieves conversation records for review. Use a separate workflow or manually decide how to respond.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Chatbotkit. A trigger fires from one place; an action lands in another.
Gmail triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Gmail and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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