Cancel verified Appointo bookings from email requests
Route a clear cancellation request to the right booking and avoid searching the calendar by hand.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Why this helps
Cancellation requests can sit in the inbox while the team works out which booking the customer means.
- Act on explicit cancellation requests in email.
- Require a verified booking match before cancellation.
- Flag unclear requests or multiple matches for review.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Appointo once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to cancel only the verified Appointo booking explicitly identified in a customer's cancellation request, and to flag uncertain matches.
- 4Pick New Gmail Message Received as the trigger and choose where run reports go.
- 5Test with one real cancellation request and verify the booking match and outcome.
Questions about this workflow
Can it cancel the wrong booking if the email is vague?
Instruct Notis to require a clear, verified booking match and send ambiguous cases for review.
Does it cancel a whole booking or selected customers?
The Appointo action supports canceling a booking or selected customers. Specify which outcome to use when relevant.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Appointo. A trigger fires from one place; an action lands in another.
Gmail triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
Gmail and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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