Give every new issue a clear next step
A lightweight acknowledgment keeps incoming work from becoming invisible work.
Trigger
New Issue Created
Triggers when a new issue is created in a GitHub repository. Pull requests are automatically excluded -- only true issues produce events. Results can be filtered by labels, assignee, creator, and mentioned user. The payload includes the issue number, title, body, state, labels, assignees, comment count, creator details, timestamps, and direct links to the issue on GitHub.
Action
Authenticate Firm
Tool to validate the api key and retrieve firm details. use when confirming credentials before making other mailsoftly api calls.
Why this helps
New issues arrive with uneven context, and deciding how to respond can consume more energy than expected.
- Creates consistent intake communication
- Reduces uncertainty for reporters
- Makes triage easier to start
Setup
Build it in a few focused steps.
- 1Connect GitHub and Mailsoftly to Notis once.
- 2Create the automation in the portal or ask Notis to authenticate Mailsoftly and prepare an acknowledgment for each new GitHub issue.
- 3Select New Issue Created and choose a channel for run reports.
- 4Test with one real issue and refine the instruction if needed.
Questions about this workflow
Can this apply only to bug reports?
Yes. Tell Notis to handle issues with a specific label or wording pattern.
Can it distinguish internal and external reporters?
Include that distinction in the plain-language instruction if the event data supports it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Mailsoftly. A trigger fires from one place; an action lands in another.
GitHub triggers
Mailsoftly actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Authenticate Firm
Tool to validate the api key and retrieve firm details. use when confirming credentials before making other mailsoftly api calls.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
Commit Event
Triggered when a new commit is pushed to a repository.
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When this happens · Trigger
Do this · Action
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