Keep support updated when code review changes direction
Turn review feedback into a timely support update.
Trigger
Pull Request Review Submitted
Triggers when a new review is submitted for a GitHub pull request. Emits an event for each newly submitted review on the monitored pull request, covering all review types: APPROVED, CHANGES_REQUESTED, COMMENTED, and DISMISSED.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
A support case may be waiting on engineering while review feedback changes the expected delivery path.
- Shares review outcomes without manual status chasing
- Makes delays and next steps visible to support
- Reduces repeated questions between teams
Setup
Build it in a few focused steps.
- 1Connect GitHub and Freshdesk once in the Notis portal.
- 2Create the automation in the portal or ask Notis for it in plain language.
- 3Instruct Notis to reply to the matching Freshdesk ticket when a pull request review requests changes, summarizing the review status and linking to the pull request.
- 4Select the pull request review submitted trigger, choose a reporting channel, and test with one real review.
Questions about this workflow
What if the review is approved instead?
Create a separate automation for approvals, or state the review outcome that should cause the reply.
How does Notis find the related ticket?
Tell Notis how the GitHub pull request references the Freshdesk ticket, such as by ticket number in the title or description.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Freshdesk. A trigger fires from one place; an action lands in another.
GitHub triggers
Freshdesk actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Ticket
Creates a new ticket in freshdesk.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Get Tickets
Retrieves a list of tickets from freshdesk.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
List All Tickets
Lists all tickets in freshdesk.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Reply to Ticket
Replies to an existing ticket in freshdesk.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Update Ticket
Updates an existing ticket in freshdesk.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
View Ticket
Views an existing ticket in freshdesk.
Commit Event
Triggered when a new commit is pushed to a repository.
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When this happens · Trigger
Do this · Action
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