Bring important review comments into support
Keep the customer-facing context attached to the code conversation.
Trigger
New Pull Request Review Comment
Triggers when a new inline review comment is added to a specific GitHub pull request. Monitors all review comments across all reviews on the specified pull request and emits an event for each newly created comment. Edits to existing comments do not fire new events.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
A key review comment can change scope or timing without reaching the person handling the customer case.
- Reduces context switching between GitHub and Freshdesk
- Surfaces changed expectations quickly
- Keeps support responses grounded in current engineering context
Setup
Build it in a few focused steps.
- 1Connect GitHub and Freshdesk once through Notis.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Tell Notis to reply to the matching Freshdesk ticket when a new pull request review comment affects customer impact, scope, or timing, with the comment link.
- 4Choose the new pull request review comment trigger, select the run-report channel, and test with one real comment.
Questions about this workflow
Will every review comment be sent?
No. Define the kinds of comments that are relevant to customer support.
Can the technical wording be simplified?
Yes. Ask Notis to translate the comment into a concise support-facing summary.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Freshdesk. A trigger fires from one place; an action lands in another.
GitHub triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Get Tickets
Retrieves a list of tickets from freshdesk.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
List All Tickets
Lists all tickets in freshdesk.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Update Ticket
Updates an existing ticket in freshdesk.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
View Ticket
Views an existing ticket in freshdesk.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Connect any two apps with Notis in the middle.
GitHub and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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