Turn new release tags into support follow-up
Make every version change easier to communicate.
Trigger
New Repository Tag Created
Triggers when a new tag is created in a GitHub repository. Monitors the repository's tags and fires an event for each newly created tag. The payload includes the tag name, the commit SHA and URL it points to, and archive download URLs.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
A release tag can go live without a clear reminder to prepare support notes or customer responses.
- Creates a repeatable release checklist entry
- Reduces forgotten support preparation
- Connects version history to customer operations
Setup
Build it in a few focused steps.
- 1Connect GitHub and Freshdesk once in the Notis portal.
- 2Create the automation in the portal or ask Notis to create it by message.
- 3Tell Notis to create a Freshdesk ticket when a new version tag is created, including the tag, commit, archive links, and requested support follow-up.
- 4Select the new repository tag trigger, choose a reporting channel, and test with one real tag.
Questions about this workflow
Can this watch only version tags?
Yes. Specify the tag prefix, such as v, in the instruction.
Can the ticket include release notes?
Yes. Ask Notis to include any available release details or link to the release page.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Freshdesk. A trigger fires from one place; an action lands in another.
GitHub triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Get Tickets
Retrieves a list of tickets from freshdesk.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
List All Tickets
Lists all tickets in freshdesk.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Update Ticket
Updates an existing ticket in freshdesk.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
View Ticket
Views an existing ticket in freshdesk.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Connect any two apps with Notis in the middle.
GitHub and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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