Surface failed builds in Freshdesk
See the blocker where the customer conversation already lives.
Trigger
GitHub Workflow Run State Changed
Triggers when a GitHub Actions workflow run's status or conclusion changes. Monitors a single workflow run and fires an event whenever it transitions between states (e.g., queued to in_progress, or in_progress to completed) or when its conclusion is set (e.g., success, failure, cancelled).
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
Build failures create invisible blockers that are easy to forget while a founder is handling other work.
- Keeps delivery blockers attached to customer work
- Preserves run links and failure context
- Reduces the need to monitor GitHub manually
Setup
Build it in a few focused steps.
- 1Connect GitHub and Freshdesk to Notis once.
- 2Create an automation from Automations or by asking Notis conversationally.
- 3Tell Notis to update the matching Freshdesk ticket when a GitHub workflow run concludes unsuccessfully, including the run link, branch, and failure summary.
- 4Pick the workflow run state changed trigger, select your run-report channel, and test with one failed run.
Questions about this workflow
Can this distinguish temporary failures?
Yes. State in the instruction which conclusions should update the ticket, such as failure, error, or timed out.
Can it update an existing ticket instead of creating one?
Yes. The instruction can tell Notis to locate and update the related Freshdesk ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Freshdesk. A trigger fires from one place; an action lands in another.
GitHub triggers
Freshdesk actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Ticket
Creates a new ticket in freshdesk.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Get Tickets
Retrieves a list of tickets from freshdesk.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
List All Tickets
Lists all tickets in freshdesk.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Reply to Ticket
Replies to an existing ticket in freshdesk.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Update Ticket
Updates an existing ticket in freshdesk.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
View Ticket
Views an existing ticket in freshdesk.
Commit Event
Triggered when a new commit is pushed to a repository.
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When this happens · Trigger
Do this · Action
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