Tell support when a deployment fails
Close the gap between production incidents and customer communication.
Trigger
New Deployment Status Created
Triggers when a new deployment status is created for a specific deployment. Fires an event for each newly created deployment status on the monitored deployment. Deployment statuses represent state transitions such as pending, in_progress, success, failure, error, inactive, and queued. The payload includes the status state, creator, environment, description, timestamps, and relevant URLs.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
When deployments fail, support may continue promising timelines without knowing the release is blocked.
- Gives support immediate release visibility
- Helps prevent inaccurate customer promises
- Reduces manual incident-status messages
Setup
Build it in a few focused steps.
- 1Connect GitHub and Freshdesk once through the Notis portal.
- 2Create the automation in the portal or ask Notis to create it in a message.
- 3Use a plain-language instruction telling Notis to reply to the related Freshdesk ticket when a deployment status is failure or error, with the environment, status, and deployment link.
- 4Choose the new deployment status trigger, select a reporting channel, and test with one real deployment status.
Questions about this workflow
Can this watch only production?
Yes. Tell Notis to act only when the deployment environment is production.
Can the reply include a suggested customer-safe message?
Yes. Ask Notis to summarize the technical event in clear, customer-safe language.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Freshdesk. A trigger fires from one place; an action lands in another.
GitHub triggers
Freshdesk actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Ticket
Creates a new ticket in freshdesk.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Get Tickets
Retrieves a list of tickets from freshdesk.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
List All Tickets
Lists all tickets in freshdesk.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Reply to Ticket
Replies to an existing ticket in freshdesk.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Update Ticket
Updates an existing ticket in freshdesk.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
View Ticket
Views an existing ticket in freshdesk.
Commit Event
Triggered when a new commit is pushed to a repository.
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When this happens · Trigger
Do this · Action
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