Make GitHub ownership visible in Freshdesk
Turn assignment changes into a clear support signal.
Trigger
New Issue Assigned to Me
Triggers when a new issue is assigned to the authenticated user. Fires an event for each GitHub issue that is newly assigned to the authenticated user. Pull requests are automatically excluded -- only true issues are emitted. Issues can optionally be filtered by labels and state. The payload includes the issue number, title, body, state, labels, assignees, creator, repository details, and timestamps.
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
A customer case can remain ambiguous even after engineering ownership is established in GitHub.
- Shows who owns the technical follow-up
- Reduces repeated internal status questions
- Keeps customer cases moving with less manual work
Setup
Build it in a few focused steps.
- 1Connect GitHub and Freshdesk once in the Notis portal.
- 2Create the automation in the portal or ask Notis to create it by message.
- 3Tell Notis to update the related Freshdesk ticket when a GitHub issue is assigned to the authenticated user, including the assignee and issue link.
- 4Pick the new issue assigned to me trigger, choose a channel for reports, and test with one assigned issue.
Questions about this workflow
Can the ticket status also change?
Yes. Include the desired status update in the plain-language instruction.
Does this include pull requests?
No. This trigger covers true GitHub issues and excludes pull requests.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Freshdesk. A trigger fires from one place; an action lands in another.
GitHub triggers
Freshdesk actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Ticket
Creates a new ticket in freshdesk.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Get Tickets
Retrieves a list of tickets from freshdesk.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
List All Tickets
Lists all tickets in freshdesk.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Reply to Ticket
Replies to an existing ticket in freshdesk.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Update Ticket
Updates an existing ticket in freshdesk.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
View Ticket
Views an existing ticket in freshdesk.
Commit Event
Triggered when a new commit is pushed to a repository.
Connect any two apps with Notis in the middle.
Not just GitHub and Freshdesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Freshdesk.