Find recurring themes in token support
Turn a weekly ticket review into a focused digest of customer questions and relevant movement in the assets you monitor.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
Repeated questions can blend into the queue, making it hard to see which crypto topics are consuming attention.
- Make recurring questions easier to recognize across the week.
- Connect customer themes with market context for tracked tokens.
- Give founders a digest instead of another manual queue review.
Setup
Build it in a few focused steps.
- 1Connect Coinmarketcap and Helpdesk to Notis once through the portal.
- 2Create the automation in Automations -> New Automation, or ask Notis conversationally.
- 3Write one instruction asking for repeated token related ticket themes and relevant Coinmarketcap context from the past week.
- 4Choose a weekly cron trigger and a channel for run reports.
- 5Test against a real week of tickets and check that the digest distinguishes repeated themes from one-off issues.
Questions about this workflow
Does this workflow classify tickets in Helpdesk?
No. It lists tickets and summarizes themes in the Notis run report; it does not edit ticket records.
Can it focus on certain tokens?
Yes. Name the assets that matter in the plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Coinmarketcap to Helpdesk. A trigger fires from one place; an action lands in another.
Coinmarketcap triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Coinmarketcap and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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