Check support context after a market alert
Use a custom alert signal to prompt a focused ticket scan, with Notis summarizing matching conversations for review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
An alert can pull attention away from work, while the customer impact and related ticket context remain unclear.
- Pair an existing custom alert with a focused support review.
- See matching ticket context without opening the full queue.
- Keep the trigger connected to your own alerting backend.
Setup
Build it in a few focused steps.
- 1Connect Coinmarketcap and Helpdesk to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to set it up conversationally.
- 3Write one instruction asking Notis to use the incoming alert context to review related tickets and summarize relevant Coinmarketcap information.
- 4Select an incoming webhook trigger and choose a channel for run reports.
- 5Send one real test alert from your backend and confirm the summary identifies relevant tickets.
Questions about this workflow
Does Coinmarketcap send this Notis webhook directly?
The trigger is a Notis webhook. A custom backend or external tool must send the HTTP request.
Can the workflow notify customers?
No. The specified Helpdesk action lists tickets, so the workflow reports context for a human to act on.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Coinmarketcap to Helpdesk. A trigger fires from one place; an action lands in another.
Coinmarketcap triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Coinmarketcap and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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