Prepare an asset related support brief
When a token issue needs attention, see matching customer conversations and current market context in one review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
A founder handling an emerging crypto issue may lose time gathering the same ticket and market details from separate places.
- Gather related ticket references for a human incident review.
- Add current Coinmarketcap context to reduce repeated lookups.
- Keep the summary focused on evidence rather than assumed causes.
Setup
Build it in a few focused steps.
- 1Connect Coinmarketcap and Helpdesk to Notis once through the portal.
- 2Create an automation through Automations -> New Automation or by asking Notis.
- 3Give Notis one instruction to review tickets mentioning selected assets and provide a factual context brief from Coinmarketcap.
- 4Choose a recurring cron trigger and a channel for run reports.
- 5Test with a real asset related ticket and review the brief for unsupported causal claims.
Questions about this workflow
Will this determine what caused a customer issue?
No. It combines ticket information and Coinmarketcap context for human review; it should not treat price movement as proof of cause.
Can I run it only during an incident?
The supported trigger here is a Notis cron schedule. You can use a schedule that matches your review cadence.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Coinmarketcap to Helpdesk. A trigger fires from one place; an action lands in another.
Coinmarketcap triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Coinmarketcap and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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