Carry customer escalation into Dripcel
Record an escalation in the task, and Notis can mark the matching Dripcel contact with the priority tag your team uses.
Trigger
Task Updated
Triggers when a task is updated in a project.
Action
Add tags to a contact
Tool to add tags to a contact. use when you need to assign tag ids or tag names to an existing contact by msisdn. set create missing contact=true to auto-create the contact if it does not exist.
Why this helps
A customer escalation noted in project work can be missed by the people handling SMS follow-up.
- Surface an escalation in the messaging contact record.
- Keep the escalation tied to its Asana task.
- Require a known contact and tag before making a change.
Setup
Build it in a few focused steps.
- 1Connect Asana and Dripcel once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Describe which task updates count as an escalation and which Dripcel tag to add to the stated contact.
- 4Pick Asana's Task Updated trigger and choose where run reports should go.
- 5Test with one real updated task that identifies the contact and escalation clearly.
Questions about this workflow
Does the workflow decide priority for the team?
No. State the escalation condition and tag meaning in your prompt or task content so Notis can apply the rule you choose.
What contact detail should the task include?
Include the mobile number that identifies the Dripcel contact. Have Notis skip ambiguous matches.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Asana to Dripcel. A trigger fires from one place; an action lands in another.
Asana triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Task Updated
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Connect any two apps with Notis in the middle.
Asana and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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