Create Docsbot support tickets from Asana comments
Keep support issues moving by turning a referenced Docsbot conversation into a structured ticket when it appears in an Asana comment.
Trigger
New Comment on Task
Triggers when a comment is added to a task in a project.
Action
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Why this helps
Support context can get buried in project discussions, leaving founders to find the original conversation and write up the issue later.
- Turn an existing conversation into a ready-to-submit ticket.
- Keep support follow-up connected to the task discussion.
- Reduce manual copying between project and support work.
Setup
Build it in a few focused steps.
- 1Connect Asana and Docsbot ai once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3In one instruction, tell Notis to generate a Docsbot ticket when a task comment includes an existing conversation reference, and to use only the reference and context provided.
- 4Pick Asana's New Comment on Task trigger and choose where run reports should go.
- 5Test with one real comment that includes a valid conversation reference.
Questions about this workflow
Does this create a ticket from any comment?
Set the instruction to act only when the comment includes an existing Docsbot conversation reference. The ticket action needs an existing agent conversation.
What if the comment has no conversation reference?
Notis should skip ticket creation when the required reference is missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Asana to Docsbot ai. A trigger fires from one place; an action lands in another.
Asana triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
Attachment Added to Task
Triggers when an attachment is added to a task.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
New Comment on Task
Triggers when a comment is added to a task in a project.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
New Task Created
Triggers when a new task is created in a project.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
Task Moved to Section
Triggers when a task is moved to a section in a project.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
Tag Added to Task
Triggers when a tag is added to a task. Note: Asana's event structure is inverted for tag events — the resource is the task and the parent is the tag. So parent.gid gives the tag GID.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Task Updated
Triggers when a task is updated in a project.
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Asana and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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