Turn an Asana Delivery Complaint Into a ClickSend Issue
When someone reports a missing message in a task thread, create a ClickSend issue report with the details they shared.
Trigger
New Comment on Task
Triggers when a comment is added to a task in a project.
Action
Create Delivery Issue
Tool to create a delivery issue report in ClickSend. Use when you need to report problems with message delivery such as messages not being received or delivery failures.
Why this helps
A delivery complaint can be easy to overlook when it stays only in a discussion thread.
- Formalize delivery concerns raised in a comment.
- Keep the report connected to the project discussion.
- Reduce repeat explanation when escalating a failure.
Setup
Build it in a few focused steps.
- 1Connect Asana and ClickSend once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe the delivery problems that merit a report and ask Notis to use details from the new task comment and available task context.
- 4Choose the Asana New Comment on Task trigger and select where run reports should go.
- 5Test with one real comment describing a delivery failure or missing message.
Questions about this workflow
Will every comment create an issue report?
State in the instruction that only comments describing delivery problems should result in a report.
Does reporting a problem fix delivery?
No. This action creates a delivery issue report; it does not change message status or retry delivery.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Asana to ClickSend. A trigger fires from one place; an action lands in another.
Asana triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Asana and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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