Close out a transcription request that is no longer needed
When plans change, Notis can help clear an unstarted order and request a refund where applicable, provided no transcription work has been done.
Trigger
Task Updated
Triggers when a task is updated in a project.
Action
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Why this helps
Canceled plans can leave an unnecessary transcription order active because nobody notices the change and revisits the queue.
- Reduce follow-up on orders made unnecessary by a task change.
- Use the cancellation action only for eligible unworked files.
- Keep refund expectations conditional on CastingWords eligibility.
Setup
Build it in a few focused steps.
- 1Connect Asana and CastingWords once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3In one instruction, ask Notis to cancel the identified CastingWords file only when the task update confirms the request is no longer needed and no work has been done.
- 4Pick Asana's Task Updated trigger and choose where run reports go.
- 5Test with one real task update and verify its file identifier and work status before relying on the automation.
Questions about this workflow
Will every canceled task receive a refund?
No. The action issues a refund only if applicable, and is intended for files with no transcription work done, such as pre-processing, audio processing, or error states.
What if the task does not include the CastingWords file identifier or status?
Do not cancel based on missing information. Supply the identifier and confirm the file is unworked using information available to the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Asana to Castingwords. A trigger fires from one place; an action lands in another.
Asana triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. use when you need to check available funds before placing new transcription orders.
Attachment Added to Task
Triggers when an attachment is added to a task.
Get registered webhook URL
Tool to retrieve the currently registered webhook url for account notifications. use when you need to verify your webhook setup.
New Comment on Task
Triggers when a comment is added to a task in a project.
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
New Task Created
Triggers when a new task is created in a project.
Order Upgrades
Tool to order an upgrade for a specific audio file. use after transcription is complete to add items like timestamps or extra editing. example: 'order timestamps for file 12345'.
Task Moved to Section
Triggers when a task is moved to a section in a project.
Register Webhook
Tool to register a webhook url to receive transcript completion notifications. use when you want castingwords to post transcript-complete events to your service endpoint.
Tag Added to Task
Triggers when a tag is added to a task. Note: Asana's event structure is inverted for tag events — the resource is the task and the parent is the tag. So parent.gid gives the tag GID.
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Task Updated
Triggers when a task is updated in a project.
Test Webhook Call
Tool to request a test webhook call for a specific event type. use after registering a webhook url to ensure webhook notifications are functioning properly.
Connect any two apps with Notis in the middle.
Asana and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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