Keep customers informed when an Appointo booking changes
When booking details change, give customers a clear update with the latest appointment information.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Changed appointment details can get buried in admin work, leaving customers with outdated information.
- Share the current appointment details after a webhook starts the automation.
- Keep the message focused on what changed and what the customer should do next.
- Reduce manual updates after booking changes.
Setup
Build it in a few focused steps.
- 1Connect Appointo and WhatsApp once in the Notis portal.
- 2Create an automation for booking-change updates.
- 3Tell Notis to retrieve the current booking details and send a concise WhatsApp update when the recipient is eligible to receive a free-form message.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real changed booking and review the message.
Questions about this workflow
How does the booking change start this workflow?
A webhook request starts it. Appointo has no listed trigger event in this setup, so use a webhook caller for the change and have Notis retrieve the booking details.
Can this send to any WhatsApp number?
The Send message action is delivered only if the recipient has texted the business first. For other outbound cases, use an approved template action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Appointo to Whatsapp. A trigger fires from one place; an action lands in another.
Appointo triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Appointo and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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