Turn each refund reason into structured market learning
A refund request can trigger a targeted Openperplex search for competitor promises, common objections, and expectation gaps connected to the buyer's reason.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Custom Search
Tool to perform a custom search with optional filtering and field selection. use when you need tailored results based on query, filters, size, or fields.
Why this helps
Refund feedback often lands during an already busy day and gets handled transactionally, leaving valuable product insight buried in a support thread.
- Connect individual refund reasons to wider market patterns
- Separate an isolated complaint from a recurring positioning problem
- Capture useful evidence without pausing to conduct manual research
Setup
Build it in a few focused steps.
- 1Connect Zylvie and Openperplex to Notis in the portal.
- 2Create an automation with one prompt asking Notis to research public evidence related to each refund reason received through your Zylvie backend.
- 3Pick Incoming webhook as the trigger and choose where Notis should report findings.
- 4Test the webhook with one genuine, anonymized refund example.
Questions about this workflow
Does this workflow approve or process refunds?
No. It researches the context around a refund reason. Your existing Zylvie refund process remains separate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zylvie to Openperplex. A trigger fires from one place; an action lands in another.
Zylvie triggers
Openperplex actions
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Tool to perform a custom search with optional filtering and field selection. use when you need tailored results based on query, filters, size, or fields.
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Search Documents
Tool to search documents using query parameters. use when you have a search query and optional filters ready.
Search Stream
Tool to stream search results from openperplex. use when real-time updates on search results are needed.
Connect any two apps with Notis in the middle.
Not just Zylvie and Openperplex. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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