Let customers know their Zendesk ticket was received
A new ticket should not leave someone wondering if their message reached you. Send a timely WhatsApp acknowledgment when Zendesk opens a ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Customers may follow up through another channel when they receive no confirmation that their Zendesk request was received.
- Confirm receipt without manually checking the Zendesk queue.
- Set a clear expectation for the next update.
- Reduce avoidable customer follow-ups.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to send a short WhatsApp receipt acknowledgment for each new Zendesk ticket, using only customer contact details available in the event.
- 4Pick the Zendesk New Zendesk Ticket trigger and choose where run reports go.
- 5Test with one real example and confirm the intended recipient and message.
Questions about this workflow
What starts this automation?
A new ticket created in the Zendesk view associated with the New Zendesk Ticket event.
Can this send to every ticket requester?
It can send only when the event provides a usable WhatsApp number. Confirm recipient details during a real example test.
Can WhatsApp deliver the message to a customer who has never messaged us?
The Send message action notes delivery only when the recipient has texted first. For messaging outside that condition, use an approved template action when appropriate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Whatsapp. A trigger fires from one place; an action lands in another.
Zendesk triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
New User Created
Triggered when a new user is created in Zendesk.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Zendesk and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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