Agree on a next step for a new support ticket
Make a quick team decision in chat when a new request needs shared attention.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Poll
Send a native poll to a telegram chat using the bot api.
Why this helps
When several people share support, deciding who should take the next step can add extra coordination.
- Put one decision in front of the people already coordinating in Telegram.
- Reduce back-and-forth about who should look first.
- Make the next step visible to the team.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Telegram to Notis once in the portal, with access to the team chat.
- 2Create an automation in the portal or tell Notis what you want conversationally.
- 3Use one instruction asking Notis to review each new ticket and send a Telegram poll with a few sensible next-step options for the team to choose from.
- 4Select the Zendesk New Ticket trigger and choose a channel for run reports.
- 5Test with one real ticket and check that the poll options are clear and actionable.
Questions about this workflow
Does a poll assign the ticket in Zendesk?
No. It gathers a Telegram response; someone still needs to take the agreed action in the relevant workflow.
Can I use this in a private chat?
Use a Telegram chat where the bot can send polls and where the intended participants can respond.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Telegram. A trigger fires from one place; an action lands in another.
Zendesk triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
New User Created
Triggered when a new user is created in Zendesk.
Edit Message
Edit text messages sent by the bot.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Zendesk and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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