Notice a repeated issue as tickets arrive
A new report may be part of a pattern. Put that possibility in view while it is still actionable.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Repeated issues can seem like separate one-off requests when they are handled one ticket at a time.
- Consider whether a new report matches a known recurring issue.
- See the context behind a possible pattern.
- Spend less effort relying on memory of previous tickets.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Telegram to Notis once in the portal.
- 2Create an automation or ask Notis conversationally for one.
- 3Give Notis one instruction to review each new ticket for signs of a recurring issue and send a Telegram message with the matching context it can find.
- 4Select the Zendesk New Ticket trigger and choose a channel for run reports.
- 5Test with a real ticket that resembles a known recurring issue.
Questions about this workflow
Can Notis reliably find every duplicate?
No. Treat a pattern alert as a prompt to review; similar wording and available context can affect what it notices.
Can the message include why it looks recurring?
Ask Notis to include the details that make it seem related to an earlier issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Telegram. A trigger fires from one place; an action lands in another.
Zendesk triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
New User Created
Triggered when a new user is created in Zendesk.
Edit Message
Edit text messages sent by the bot.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Zendesk and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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