Give safety concerns a clear path to review
Make potentially serious concerns visible so they do not blend into routine questions.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
A serious concern can be hard to recognize quickly in an otherwise ordinary support queue.
- Bring potentially serious language to attention.
- Keep a human review step explicit.
- See the relevant context without hunting for the ticket.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Telegram to Notis once in the portal.
- 2Create an automation in the portal or tell Notis what you need.
- 3Use one instruction asking Notis to flag new tickets that may describe a safety concern and send a Telegram alert with the relevant text and a human-review reminder.
- 4Select the Zendesk New Ticket trigger and choose a channel for run reports.
- 5Test with an appropriate real example and review whether the alert is clear.
Questions about this workflow
Can this replace a safety response process?
No. It is a notification aid, not a substitute for your established review and response process.
Can the alert avoid making assumptions?
Ask Notis to quote or summarize only what the ticket says and label uncertainty clearly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Telegram. A trigger fires from one place; an action lands in another.
Zendesk triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
New User Created
Triggered when a new user is created in Zendesk.
Edit Message
Edit text messages sent by the bot.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Zendesk and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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