Turn Zendesk refund tickets into Stripe refunds
Handle refund requests from the support queue with one prompt that checks the ticket context and requests the right Stripe refund.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Refund requests can stall while you switch between support conversations and billing tools to find the payment and process the next step.
- Reduce copy and paste between support and billing
- Keep refund requests tied to their support context
- See a run report when the automation acts
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Stripe once in the Notis portal.
- 2Create an automation by naming it and writing a prompt for reviewing refund requests and creating the appropriate Stripe refund.
- 3Pick the New Zendesk Ticket trigger for the Zendesk view that receives refund requests.
- 4Choose where run reports should go, then test with one real refund request ticket.
Questions about this workflow
Does this workflow refund every new ticket?
Describe in the prompt how Notis should recognize a refund request and what details are required. Test with a real example before relying on it.
Can it issue a partial refund?
Yes. The Stripe action supports full or partial refunds. Specify how the amount should be determined in the prompt and ensure the ticket provides enough information.
What does the trigger watch?
The New Zendesk Ticket event triggers when a ticket is created in the Zendesk view you select.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Stripe. A trigger fires from one place; an action lands in another.
Zendesk triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
New User Created
Triggered when a new user is created in Zendesk.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Zendesk and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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