Review Stripe subscriptions from Zendesk support
When a subscription question reaches support, have Notis find relevant Stripe subscription records and put the results in your report channel.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List subscriptions
Retrieves a list of stripe subscriptions, optionally filtered by various criteria such as customer, price, status, collection method, and date ranges, with support for pagination.
Why this helps
Subscription questions require context that can be hard to gather while the customer conversation is waiting.
- Gather subscription context with fewer manual searches
- Make ticket follow-up easier to pick up
- See lookup results in the selected report channel
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Stripe once in the Notis portal.
- 2Create an automation with a prompt to identify the customer and list relevant subscriptions for eligible tickets.
- 3Pick the New Zendesk Ticket trigger for your subscription support view.
- 4Choose where reports go and test using one real subscription question.
Questions about this workflow
Does this change subscription status?
No. The List subscriptions action retrieves subscription records; it does not update or cancel them.
Can it filter by customer?
Yes. The action supports filtering by customer and other listed criteria. Describe the customer identification process in the prompt.
What if several subscriptions match?
Ask Notis to report the matching records clearly and flag ambiguity for a person to review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Stripe. A trigger fires from one place; an action lands in another.
Zendesk triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
New User Created
Triggered when a new user is created in Zendesk.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Zendesk and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Stripe.