Retrieve Stripe refund details from Zendesk
If a customer asks about a specific refund, let Notis retrieve its Stripe details and report the information for follow-up.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve a refund
Retrieves details for an existing stripe refund using its unique `refund id`.
Why this helps
A simple refund status question can trigger a time-consuming search for the exact record in a separate tool.
- Reduce manual refund record searches
- Make status follow-up easier to resume
- Keep the result in a report channel
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Stripe once in the Notis portal.
- 2Create an automation with a prompt to retrieve a refund when the ticket includes its unique refund ID.
- 3Pick the New Zendesk Ticket trigger for refund follow-up cases.
- 4Choose a report channel, then test using one real ticket with a known refund ID.
Questions about this workflow
What information does this action need?
It retrieves a refund using its unique refund ID. Instruct Notis to report missing IDs for follow-up.
Does this create a new refund?
No. It retrieves details for an existing Stripe refund.
Can it find the refund from a charge ID alone?
This action requires the refund ID. Listing refunds filtered by a charge is a separate supported action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Stripe. A trigger fires from one place; an action lands in another.
Zendesk triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
New User Created
Triggered when a new user is created in Zendesk.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Zendesk and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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