Review Stripe payment intents from Zendesk issues
When a customer reports a payment issue, ask Notis to find relevant Stripe payment intents and share what it finds.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List payment intents
Retrieves a list of stripe paymentintents, optionally filtered and paginated using paymentintent ids as cursors.
Why this helps
Payment investigations can take too long when you have to search transaction records while keeping a support thread in context.
- Shorten manual payment investigations
- Keep useful findings easy to find
- Clarify what needs human follow-up
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Stripe once in the Notis portal.
- 2Create an automation with a prompt to list relevant payment intents using the information available in a ticket.
- 3Pick the New Zendesk Ticket trigger for the payment issue view.
- 4Choose a report channel and test with one real payment issue ticket.
Questions about this workflow
Does this confirm or capture a payment?
No. It lists payment intents and does not confirm them.
Can the list be filtered?
The action supports optional filtering and pagination using payment intent IDs as cursors from prior responses.
What should happen if the search is ambiguous?
Specify that Notis should report the ambiguity and request more information for a reliable follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Stripe. A trigger fires from one place; an action lands in another.
Zendesk triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
New User Created
Triggered when a new user is created in Zendesk.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Zendesk and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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