Notice reopened customer concerns in Slack
When a customer returns with an unresolved concern, make it visible again so the team can reassess the next move.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
A reopened issue can be mistaken for routine queue activity even though the customer still needs a resolution.
- Signals when a customer concern has resurfaced.
- Helps the team reconsider the response with fresh context.
- Reduces the chance of overlooking repeat contact.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Slack to Notis once through the portal.
- 2Create an automation and describe the reopened-ticket update in one plain-language instruction.
- 3Select the Zendesk New Zendesk Ticket trigger and choose a reopened-ticket view.
- 4Choose a Slack channel for run reports, create the automation, and test with one real ticket from the view.
Questions about this workflow
Can this run for reopened tickets only?
Select a Zendesk view containing the reopened tickets you want the team to notice.
What should the update emphasize?
Ask Notis to include the renewed concern and useful ticket context in your prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Slack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New User Created
Triggered when a new user is created in Zendesk.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Zendesk and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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