Remember Zendesk ticket follow-ups with Slack reminders
Capture the follow-up while the ticket is fresh, then let Slack remind you when it is time to act.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
Customer follow-ups are easy to lose among product work, meetings, and a busy inbox.
- Creates a visible cue for the next customer touchpoint.
- Keeps follow-up work close to your daily Slack flow.
- Helps reduce mental tracking of open requests.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Slack to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Write one plain-language instruction to create a Slack reminder with a suitable follow-up time for each new ticket in the chosen Zendesk view.
- 4Select the New Zendesk Ticket trigger, choose where Notis reports runs, and test with one real ticket.
Questions about this workflow
Can the reminder include the ticket context?
Describe the ticket details and follow-up wording you want in the prompt; Notis interprets the request.
Can I choose which tickets create reminders?
Select the Zendesk view as the trigger source so the automation runs for tickets in that view.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Slack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New User Created
Triggered when a new user is created in Zendesk.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Zendesk and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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