Give urgent Zendesk tickets a focused Slack channel
Move an escalation into a dedicated team space so context and next steps have somewhere to land.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create channel
Initiates a public or private channel-based conversation
Why this helps
Urgent customer issues can scatter discussion across channels and leave the next owner unclear.
- Creates a focused space for the selected escalation queue.
- Makes it easier to gather the people and context needed to respond.
- Keeps urgent coordination separate from routine support chatter.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Slack to Notis once through the portal.
- 2Create a new automation and describe in one plain-language instruction when to create a focused Slack channel for a new ticket.
- 3Select the Zendesk New Zendesk Ticket trigger and choose an escalation-focused view.
- 4Choose a channel for run reports, create the automation, and test with one real escalation ticket.
Questions about this workflow
Will this create a channel for every ticket in Zendesk?
It runs for tickets in the view selected for the Zendesk trigger, so choose a view dedicated to escalations.
Can the channel name include the ticket reference?
Describe the naming preference in the prompt, and Notis will interpret it when creating the Slack channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Slack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New User Created
Triggered when a new user is created in Zendesk.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Zendesk and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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