Turn useful ticket answers into future support guidance
When a new request points to a documentation gap, leave a reminder to capture what the team learns for next time.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
Repeated customer questions can keep returning when nobody remembers to turn a useful answer into reusable guidance.
- Surfaces opportunities to improve support guidance.
- Encourages reusable answers after customer conversations.
- Keeps documentation follow-up visible alongside daily work.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Slack to Notis once through the portal.
- 2Create an automation and describe the documentation follow-up reminder in one plain-language instruction.
- 3Select the New Zendesk Ticket trigger and choose a documentation-follow-up view.
- 4Choose a channel for run reports, create the automation, and test with one real ticket.
Questions about this workflow
Does this edit a Zendesk knowledge article automatically?
No. This workflow creates a Slack reminder to follow up on documentation; the available Slack action is to create a reminder.
How do I choose relevant tickets?
Use a Zendesk view for requests that expose a documentation gap or a reusable answer.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Slack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New User Created
Triggered when a new user is created in Zendesk.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Zendesk and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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