Bring Zendesk bug reports into product conversations
Help product and support see incoming bug reports in one shared place, with enough context to decide who should look next.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Bug reports can get stuck between support and product when nobody sees the original ticket in time.
- Creates a shared signal for support and product.
- Preserves the customer's reported context for review.
- Helps reduce manual forwarding between teams.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Slack to Notis once through the portal.
- 2Create an automation and describe a concise bug-report update in one plain-language instruction.
- 3Choose the New Zendesk Ticket trigger and select a bug-report view.
- 4Choose a Slack channel for run reports, create the automation, and test with one real bug report.
Questions about this workflow
Should this use a separate Zendesk view?
Choose a view dedicated to bug reports so the workflow runs on the requests you intend to share.
Can the message be written for product teammates?
Describe the audience and the context to include in the plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Slack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New User Created
Triggered when a new user is created in Zendesk.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Zendesk and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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