Make customer billing questions visible to your team
Bring payment-related questions into the team's shared view, with enough context to identify a helpful next step.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Billing questions can create unnecessary worry when they wait unseen in a separate support queue.
- Makes billing-related customer requests easier to notice.
- Helps the team coordinate a clear response.
- Reduces manual queue checks for this request type.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Slack to Notis once through the portal.
- 2Create a new automation and describe the Slack billing-question alert in one plain-language instruction.
- 3Select the Zendesk New Zendesk Ticket trigger and choose a billing-question view.
- 4Choose a channel for run reports, create the automation, and test with one real ticket.
Questions about this workflow
Can I limit the alert to billing questions?
Choose a Zendesk view dedicated to billing questions for the trigger.
Can the update avoid unnecessary detail?
Ask Notis for a concise summary and specify the context your team needs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Slack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New User Created
Triggered when a new user is created in Zendesk.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Zendesk and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Slack.