Keep your team aware of new Zendesk users
Let the team know when a new customer record appears, with the context that helps people recognize the relationship.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
New customer records can go unnoticed when teams rely on occasional manual checks across tools.
- Makes newly created customer records visible to the team.
- Shares context without asking someone to check Zendesk.
- Provides a common place to recognize new relationships.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Slack to Notis once through the portal.
- 2In Automations, create a new automation and describe the Slack update in one plain-language instruction.
- 3Choose the Zendesk New User Created trigger.
- 4Choose a Slack channel for run reports, create the automation, and test with one real new user.
Questions about this workflow
What user details can the Slack update include?
Describe the useful context in the prompt. Notis interprets the instruction using information from the Zendesk event.
Can the update go to a customer or team channel?
Choose the Slack channel for run reports during setup and describe the intended audience in your prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Slack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New User Created
Triggered when a new user is created in Zendesk.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Zendesk and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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