Bring new Zendesk tickets into Slack with a clear triage brief
See the new request, understand why it matters, and decide on a next step without switching into Zendesk first.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
A ticket can arrive while you are focused elsewhere, leaving you to remember to check Zendesk and restart your train of thought later.
- Surfaces the ticket in a familiar team channel.
- Gives teammates a shared starting point for triage.
- Reduces the need to keep checking Zendesk.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Slack to Notis once through the portal.
- 2In Automations, create a new automation and write one plain-language instruction to post a concise brief for each new ticket in the selected Zendesk view.
- 3Choose the Zendesk New Zendesk Ticket trigger and select the relevant view.
- 4Choose a Slack channel for run reports, create the automation, and test it with one real ticket.
Questions about this workflow
Can I send only tickets from a particular Zendesk view?
Yes. Choose the view when selecting the New Zendesk Ticket trigger, then describe the brief you want Notis to post in the prompt.
Do I need to map ticket fields into Slack?
No. Describe the useful ticket context in one plain-language instruction; Notis interprets the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Slack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New User Created
Triggered when a new user is created in Zendesk.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Zendesk and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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