Coordinate customer-impacting outages in Slack
Give outage-related customer reports a focused coordination space where updates and next steps can stay together.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create channel
Initiates a public or private channel-based conversation
Why this helps
During an outage, customer reports and update decisions can multiply faster than a team can keep them organized.
- Creates a clear home for outage-related coordination.
- Helps keep customer update decisions together.
- Makes shared response work easier to find.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Slack to Notis once through the portal.
- 2Create an automation and write one plain-language instruction to open a focused Slack channel for each new outage ticket.
- 3Select the Zendesk New Zendesk Ticket trigger and choose an outage view.
- 4Choose a channel for run reports, create the automation, and test with one real outage report.
Questions about this workflow
Can this be limited to outage reports?
Select a Zendesk view dedicated to outage reports when choosing the trigger.
What should I put in the instruction?
Describe the channel purpose and the context the team needs to coordinate around the new ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Slack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New User Created
Triggered when a new user is created in Zendesk.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Zendesk and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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