Keep ongoing customer cases connected to new tickets
When a related support issue appears, leave a concise update where the existing investigation is already tracked.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create comment
Adds a comment to a notion page (via `parent page id`) or to an existing discussion thread (via `discussion id`); cannot create new discussion threads on specific blocks (inline comments).
Why this helps
Related tickets can fragment the history of an ongoing customer issue across multiple places.
- Keep related issue history easier to review.
- Leave a useful breadcrumb for ongoing investigations.
- Avoid repeatedly reconstructing context from separate tickets.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Notion to Notis once through the portal.
- 2Name an automation in the portal or ask Notis conversationally to create it.
- 3In one plain-language instruction, ask Notis to find a relevant existing Notion case page and comment with concise new-ticket context when a match is clear.
- 4Select the New Zendesk Ticket trigger and choose a run-report channel.
- 5Test with a ticket that relates to an accessible existing case page.
Questions about this workflow
What if there is no existing case page?
Because this workflow comments on an existing page, tell Notis in the prompt how to handle tickets without a clear match.
Will it merge or edit the Zendesk tickets?
No. It adds a comment in Notion and does not change Zendesk tickets.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Notion. A trigger fires from one place; an action lands in another.
Zendesk triggers
Notion actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add multiple content blocks (bulk, user-friendly)
Efficiently adds multiple standard content blocks to a notion page in a single api call with automatic markdown parsing. the 'content' field in notionrichtext blocks now automatically detects and parses markdown formatting including headers (# ## ###), bold (**text**), italic (*text*), strikethrough (~~text~~), inline code (`code`), links ([text](url)), and more. ideal for bulk content creation, ai agents, and replacing multiple individual add page content calls. supports automatic text formatting, content splitting, and up to 100 blocks per request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add content to Notion page
Deprecated: appends a single content block to a notion page or a parent block (must be page, toggle, to-do, bulleted/numbered list, callout, or quote); invoke repeatedly to add multiple blocks.
New User Created
Triggered when a new user is created in Zendesk.
Append complex blocks (advanced, full control)
Appends complex blocks with full notion block structure to a parent block or page. use for advanced scenarios requiring precise control: code blocks, tables, embeds, nested children within blocks, or when working with pre-built notion block objects. requires full notion api block schema - use add multiple page content for simpler content creation.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Archive Notion Page
Archives (moves to trash) or unarchives (restores from trash) a specified notion page.
Create comment
Adds a comment to a notion page (via `parent page id`) or to an existing discussion thread (via `discussion id`); cannot create new discussion threads on specific blocks (inline comments).
Create Notion Database
Creates a new notion database as a subpage under a specified parent page with a defined properties schema; use this action exclusively for creating new databases.
Create Notion page
Creates a new empty page in a notion workspace.
Delete a block
Archives a notion block, page, or database using its id, which sets its 'archived' property to true (like moving to "trash" in the ui) and allows it to be restored later.
Connect any two apps with Notis in the middle.
Zendesk and Notion, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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