Build a customer feedback log from Zendesk tickets
Make customer feedback easier to revisit by giving each new report a place in your Notion feedback log.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Insert row database
Creates a new page (row) in a specified notion database.
Why this helps
Product suggestions and friction reports get buried in support conversations and are hard to gather later.
- Keep incoming customer observations in one searchable location.
- Make patterns easier to spot during product planning.
- Reduce manual copying from support conversations into product notes.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Notion to Notis once through the portal.
- 2Create a named automation in the portal or ask Notis conversationally.
- 3Describe in one plain-language prompt how Notis should record new Zendesk ticket feedback as a row in your Notion feedback log.
- 4Select the Zendesk New Zendesk Ticket trigger and choose where Notis reports runs.
- 5Test with a real feedback ticket and review the resulting row.
Questions about this workflow
Will every support request count as feedback?
The prompt should explain what counts as feedback. Notis uses that instruction when handling new ticket events.
Can I use an existing database?
Ask Notis to add the feedback to the Notion database you use, and ensure that database is accessible to the integration.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Notion. A trigger fires from one place; an action lands in another.
Zendesk triggers
Notion actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add multiple content blocks (bulk, user-friendly)
Efficiently adds multiple standard content blocks to a notion page in a single api call with automatic markdown parsing. the 'content' field in notionrichtext blocks now automatically detects and parses markdown formatting including headers (# ## ###), bold (**text**), italic (*text*), strikethrough (~~text~~), inline code (`code`), links ([text](url)), and more. ideal for bulk content creation, ai agents, and replacing multiple individual add page content calls. supports automatic text formatting, content splitting, and up to 100 blocks per request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add content to Notion page
Deprecated: appends a single content block to a notion page or a parent block (must be page, toggle, to-do, bulleted/numbered list, callout, or quote); invoke repeatedly to add multiple blocks.
New User Created
Triggered when a new user is created in Zendesk.
Append complex blocks (advanced, full control)
Appends complex blocks with full notion block structure to a parent block or page. use for advanced scenarios requiring precise control: code blocks, tables, embeds, nested children within blocks, or when working with pre-built notion block objects. requires full notion api block schema - use add multiple page content for simpler content creation.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Archive Notion Page
Archives (moves to trash) or unarchives (restores from trash) a specified notion page.
Create comment
Adds a comment to a notion page (via `parent page id`) or to an existing discussion thread (via `discussion id`); cannot create new discussion threads on specific blocks (inline comments).
Create Notion Database
Creates a new notion database as a subpage under a specified parent page with a defined properties schema; use this action exclusively for creating new databases.
Create Notion page
Creates a new empty page in a notion workspace.
Delete a block
Archives a notion block, page, or database using its id, which sets its 'archived' property to true (like moving to "trash" in the ui) and allows it to be restored later.
Connect any two apps with Notis in the middle.
Zendesk and Notion, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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