Keep urgent customer problems visible in Linear
When a new ticket points to a serious product disruption, Notis can create an issue with the urgency and customer impact in view.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Urgent requests can disappear into the support queue while you are focused on another task.
- Give serious customer disruptions an engineering tracking point.
- Keep impact and urgency beside the work.
- Avoid relying on memory to escalate a ticket.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once through the portal.
- 2Create an automation and tell Notis in plain language to create a Linear issue for new tickets describing a severe outage or urgent product impact.
- 3Choose the Zendesk New Zendesk Ticket trigger and a channel for run reports.
- 4Test with one real urgent ticket and check that the issue captures the impact.
Questions about this workflow
How do I define what counts as urgent?
Describe the urgency in the instruction using the terms your team uses, such as outage, blocked customer, or broad service impact.
Can I still review the issue after it is created?
Yes. The automation creates a Linear issue for your team to triage and prioritize.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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