Make product documentation gaps easier to follow up
Let Notis catch support reports that point to unclear guidance and create a Linear issue for a documentation review.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Knowledge gaps create repeat support work, but fixing the documentation often gets postponed after the ticket is answered.
- Create a follow-up for confusing or missing guidance.
- Preserve what the customer was trying to learn.
- Reduce the chance that repeated support questions go unnoticed.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis through the portal once.
- 2Create an automation and describe in plain language that tickets showing a missing or confusing product instruction should create a Linear issue with the question and gap.
- 3Select New Zendesk Ticket as the Zendesk trigger and choose a channel for run reports.
- 4Test with one real documentation-gap ticket and review the issue.
Questions about this workflow
Will this rewrite the help article?
No. It creates a Linear issue so the team can review and plan the documentation change.
Can I limit this to product documentation?
Describe the documentation scope in the instruction, such as setup guidance or feature explanations.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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