Make customer workarounds visible to your product team
Let Notis capture reports of awkward manual workarounds before those details get buried in the support queue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Workarounds can signal product friction, but noticing the pattern requires repeated ticket review.
- Surface product friction reported through support.
- Retain what customers are doing manually and why.
- Create a durable place to assess a fix.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear through the Notis portal once.
- 2Create an automation and write one instruction asking Notis to create a Linear issue when a new ticket describes a recurring or burdensome workaround.
- 3Pick the Zendesk New Zendesk Ticket trigger and select where run reports should arrive.
- 4Test on one real workaround ticket and check that its context is useful.
Questions about this workflow
What workaround reports should qualify?
State the kinds of workarounds that matter to your team in the instruction, such as repeated exports or manual data entry.
Does this decide whether the team should build a fix?
No. It creates an issue for your team to assess the reported friction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Linear.