Give privacy control defects a clear engineering follow-up
Keep reports about product privacy controls visible for careful review, with the customer's description carried forward.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
A report about a privacy control can be hard to triage if the expected and actual behavior are separated from engineering work.
- Preserve the expected versus observed behavior.
- Create a visible engineering follow-up for review.
- Reduce manual copying of sensitive product context.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once through the portal.
- 2Create an automation with a plain-language instruction to create a Linear issue for new tickets reporting a product privacy control malfunction, including expected and observed behavior.
- 3Select the Zendesk New Zendesk Ticket trigger and choose a channel for run reports.
- 4Test with one appropriate real ticket and review the created issue.
Questions about this workflow
Should private customer details be copied?
Ask Notis to include only the product behavior and minimum relevant context your team needs to investigate.
Does this verify a privacy problem?
No. The issue records a customer report for your team to investigate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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