Keep new customer welcome follow-ups on track
Let Notis create the welcome follow-up your team uses whenever Zendesk adds a new user.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Remembering a thoughtful welcome for each new customer is difficult when onboarding happens between other tasks.
- Give a repeatable welcome action a visible place.
- Make early customer care easier to do consistently.
- Avoid remembering every new user manually.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once through the portal.
- 2Create an automation and write one plain-language instruction describing the welcome follow-up issue to create for each new Zendesk user.
- 3Pick Zendesk New User Created as the trigger and select a channel for run reports.
- 4Test with one real new user and review the Linear issue.
Questions about this workflow
Can the follow-up be tailored to our welcome process?
Describe the specific welcome check or customer touchpoint your team wants to track.
Does Notis send the welcome message?
This workflow creates a Linear issue for the follow-up; it does not send a customer message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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