Make early customer feedback follow-up easier to remember
Give your team a visible reminder for the feedback invitation you want to send new customers at the right point in onboarding.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Customer learning gets delayed when feedback invitations are not attached to an easy-to-find follow-up.
- Track a defined customer learning touchpoint.
- Keep research follow-up visible with team work.
- Make it easier to return to customer feedback after focused work.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once through the portal.
- 2Create an automation and describe in plain language the Linear issue to create for the feedback invitation or review your team wants after a new user is created.
- 3Choose Zendesk New User Created as the trigger and a channel for run reports.
- 4Test with one real new user event and check the issue.
Questions about this workflow
Does this contact the customer?
No. It creates a Linear issue to track the feedback follow-up your team specifies.
Can the issue represent an invitation later in onboarding?
Describe the timing or condition your team wants to review in the issue instruction; the trigger itself is new user creation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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