Keep a shared onboarding issue current with new user context
For a cohort your team already tracks, let Notis add useful new-user context to the existing Linear discussion.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create a comment
Creates a new comment on a specified linear issue.
Why this helps
Cohort onboarding context becomes stale when new customer records arrive without a simple update to the team's ongoing work.
- Add a concise update to ongoing cohort work.
- Keep new-user context near the related Linear discussion.
- Avoid creating a separate issue when an existing one clearly fits.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once via the portal.
- 2Create an automation and tell Notis in one plain-language instruction to comment on the clearly related existing Linear onboarding issue with relevant new-user context.
- 3Select Zendesk New User Created as the trigger and choose a channel for run reports.
- 4Test with a new user that belongs to an existing tracked cohort and verify the comment.
Questions about this workflow
What if there is no related issue?
Specify in the instruction that unclear or missing matches should be reported for review rather than commented on an unrelated issue.
What context should be included?
Ask for a concise, necessary summary that helps the team understand the new user's relevance to the tracked onboarding work.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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