Track product-side setup for new Zendesk users
When a new user arrives, give any agreed setup check a visible home in Linear instead of relying on a note to yourself.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Small setup steps can be scattered across conversations and easily lost among competing priorities.
- Make a defined setup step easier to coordinate.
- Keep the follow-up visible with other team work.
- Reduce context switching to maintain a separate reminder.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once.
- 2Create an automation with one plain-language instruction describing the account setup review issue to create for a new Zendesk user.
- 3Select the Zendesk New User Created trigger and choose a channel for run reports.
- 4Test with one real new user event and review the resulting issue.
Questions about this workflow
Can this track a setup step that is not needed for every customer?
The new user event fires for new Zendesk users, so use this workflow for follow-ups that make sense consistently for that group.
What should I include in the instruction?
Describe the setup review or coordination task and ask Notis to include only necessary customer context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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